Refund & Cancellation Policy

Last Updated: January 1, 2024

1. Introduction

This Refund & Cancellation Policy outlines the terms and conditions for refunds and cancellations of services provided by Playmo777. We are committed to providing high-quality IT services and maintaining transparent business practices.

2. Service Categories

This policy applies to all services offered by Playmo777, including but not limited to:

• Custom Software Development
• Cloud Solutions and Migration
• Cybersecurity Services
• Data Analytics and Business Intelligence
• Mobile Application Development
• Digital Transformation Consulting
• Maintenance and Support Services

3. Cancellation Policy

3.1 Client-Initiated Cancellation

Clients may cancel services under the following conditions:

Before Project Commencement:

• Full refund available if cancelled within 48 hours of contract signing
• After 48 hours: 10% cancellation fee applies, 90% refund provided
• No refund for custom analysis or planning work already completed

After Project Commencement:

• 30 days written notice required for cancellation
• Payment due for all completed work and deliverables
• Pro-rated charges for work in progress
• No refund for completed milestones

3.2 Company-Initiated Cancellation

Playmo777 reserves the right to cancel services in the following situations:

• Non-payment of invoices after 30 days
• Client breach of contract terms
• Inability to meet client requirements due to technical limitations
• Force majeure events affecting service delivery

4. Refund Policy

4.1 Milestone-Based Projects

For projects structured with payment milestones:

• Refunds calculated based on incomplete milestones
• No refund for completed and approved milestones
• Partial refund possible for milestones in progress
• All deliverables for paid milestones remain with client

4.2 Time and Material Projects

For hourly or time-based billing:

• Charges apply for all documented work hours
• Refund available for prepaid but unused hours
• Minimum 4-hour billing increment per day
• Travel time and expenses non-refundable

4.3 Subscription Services

For ongoing maintenance and support services:

• 30 days notice required for cancellation
• Pro-rated refund for unused period
• No refund for partial month usage
• Setup fees are non-refundable

5. Non-Refundable Items

The following items are non-refundable under any circumstances:

• Third-party software licenses purchased for client
• Domain registrations and hosting services
• Travel expenses and accommodation costs
• Hardware procured specifically for client projects
• Training and knowledge transfer sessions completed
• Cloud service costs incurred during project
• Completed research and analysis work

6. Refund Process

6.1 Refund Request

To request a refund:

1. Submit written request via email to refunds@playmo.shop
2. Include project details, invoice numbers, and reason for refund
3. Provide supporting documentation if applicable
4. Allow 5-7 business days for initial review

6.2 Refund Timeline

• Review Period: 5-7 business days from request submission
• Approval Process: 3-5 business days for decision
• Processing: 7-10 business days for approved refunds
• Bank Transfer: Additional 2-3 business days

6.3 Refund Methods

Refunds will be processed using the original payment method:

• Bank transfer for wire transfers
• Credit to original credit card
• Cheque for cash payments (if applicable)
• Digital wallet refund where applicable

7. Project Modification vs. Cancellation

7.1 Scope Changes

For changes in project scope rather than cancellation:

• Written change request required
• Impact assessment provided within 48 hours
• Additional costs clearly outlined
• Timeline adjustments documented

7.2 Project Pause

Clients may pause projects temporarily:

• Maximum pause period: 90 days
• Resource reallocation may affect timeline
• Storage costs may apply for paused cloud resources
• Priority scheduling not guaranteed upon resumption

8. Dispute Resolution

8.1 Internal Resolution

We encourage resolution through direct communication:

• Contact project manager or account representative
• Escalate to senior management if needed
• Request mediation meeting if required
• Document all communications

8.2 External Mediation

If internal resolution fails:

• Binding arbitration available for disputes > INR 2,00,000
• Consumer court jurisdiction for smaller amounts
• Legal proceedings in Surat, Gujarat jurisdiction
• Costs shared unless gross negligence proven

9. Special Circumstances

9.1 Force Majeure

In case of force majeure events:

• Service suspension without penalty
• Timeline extensions granted
• Proportional refund for impossible deliverables
• Client option to terminate without penalty

9.2 Technical Impossibility

If services become technically impossible:

• Full disclosure of technical limitations
• Alternative solutions proposed
• Full refund if no alternatives acceptable
• Knowledge transfer for completed work

10. Quality Guarantee

10.1 Service Quality Standards

Playmo777 guarantees:

• Services performed with professional skill and care
• Deliverables meeting agreed specifications
• Timely communication and project updates
• Adherence to agreed timelines where possible

10.2 Remediation Process

If quality standards are not met:

• Free remediation for defective work
• Additional time allocation if needed
• Partial refund if remediation unsuccessful
• Client satisfaction survey post-remediation

11. Intellectual Property Considerations

Upon refund or cancellation:

• Client retains rights to paid deliverables
• Work-in-progress ownership determined by payment status
• Company retains pre-existing IP and methodologies
• Confidentiality obligations remain in effect

12. Communication Protocol

All refund and cancellation communications must be:

• Submitted in writing via official email
• Acknowledged within 24 hours
• Documented with reference numbers
• Copied to relevant project stakeholders

13. Contact Information

For refund and cancellation requests:

14. Policy Updates

This policy may be updated periodically. Changes will be:

• Posted on our website with updated date
• Communicated to active clients via email
• Applied to new contracts after update date
• Not retroactively applied to existing contracts

15. Acceptance

By engaging Playmo777 services, you acknowledge understanding and acceptance of this Refund & Cancellation Policy.